All MelX Jewellery purchases come with a 60-day warranty covering manufacturing defects and material flaws. This warranty does not apply to general wear and tear, chain breakage, or damage caused by mishandling.

In addition, our jewellery includes a 12-month colour warranty - your pieces will not tarnish or fade within 12 months, provided proper jewellery care is followed.

If a fault is confirmed by our team, we’ll gladly offer a replacement. However, please keep in mind that all jewellery is delicate and should be handled with care. The following are not covered under warranty:

General wear and tear (e.g. surface scratches)

Chain breakage due to pulling or mishandling

Loss of items or gemstones

Natural changes in appearance over time

Damage caused by improper use or storage

We do not offer refunds or exchanges for allergic reactions. We recommend reviewing the product materials listed in each item description prior to purchase.

Proof of purchase is required for all warranty claims.