If you cant find the answer you're looking for, please don't hesitate to reach out to us.
1.How long will it take to process my order?
We usually process orders within 1–3 business days. During busy times (like launches or holidays), it may take a little longer - but we’ll keep you updated!
2. When will I receive my order?
Shipping times depend on your location. For NZ , it usually takes 2–5 business days. Australian orders can take 7–14 business days. You’ll receive a tracking link once your order is on its way.
3. Do you ship internationally?
Currently, we only ship to New Zealand and Australia. However, we hope to expand and offer international shipping in the future! Stay tuned for updates.
4. How much does shipping cost?
We offer free shipping on orders over $100NZ within New Zealand and orders over $200AUD in Australia. For orders below these amounts, shipping costs are calculated based on the current rate, which are updated frequently.
5. How can I track my order?
Once your order ships, you’ll get a tracking email with all the details. If you don’t see it, check your spam/junk folder or reach out to us and we’ll help!
6. Can I change or cancel my order after placing it?
We totally get it, sometimes you change your mind! Please email us as soon as possible at hello@melxjewellery.co.nz. If your order hasn’t shipped yet, we’ll do our best to help.
7. What is your return policy?
We accept returns or exchanges within 30 days of delivery. For detailed information, please refer to our Return & Exchange Policy on the homepage.
8. What if my jewellery arrives damaged or faulty?
We’re so sorry if that happens! For detailed information, please refer to our Return & Exchange Policy on the homepage.
9. What materials are your jewellery made from?
We source our jewellery from reputable suppliers, ensuring high-quality materials such as 18k gold plated stainless steel.
10. Are your pieces hypoallergenic?
Yes! Most of our jewellery is hypoallergenic and safe for sensitive skin. However, if you have a severe allergy or sensitivity, we recommend contacting us before purchasing to ensure our pieces are suitable for you.
11. How should I care for my jewellery?
For detailed information, please refer to our Jewellery Care Tab on the homepage.
12. What payment methods do you accept?
We accept major credit cards, PayPal, Shopify Pay, Google Pay
13. Do you offer gift cards?
Yes! You can purchase digital & physical gift cards, perfect for when you want to let someone choose their own piece.
14. Where are you based?
We’re proudly based in Northland, New Zealand.
15. How can I contact you if I have a question?
You can reach us anytime at hello@melxjewellery.co.nz or through our Contact page, we aim to reply within 1–2 business days.
- 16. Do you offer gift wrapping or special packaging?
Yes! All orders come in our signature packaging, and we offer gift wrapping option if you’re sending a present.