Shipping Policy

MelX Jewellery operates from a small studio in Northland, New Zealand. We currently ship within New Zealand and to Australia.

All orders are dispatched within 1–3 business days of order confirmation. Please note that additional processing time may be required during sales events or holiday periods.

Shipping Costs

New Zealand
Orders under $100 – $6.95NZ
Orders over $100 – Free shipping

Australia
Orders under $200 – $25AUS
Orders over $200 – Free shipping

Additional Shipping Information

No P.O. Boxes: We are unable to deliver to P.O. boxes. Please provide a valid street address at checkout.

Delivery Timeframes: Estimated delivery times are provided as a guide and may vary.

Delays: While we do our best to meet all delivery timelines, occasional delays may occur due to courier issues or weather conditions. Please allow extra time if you are ordering for a specific date.

Secure Delivery: Customers are responsible for ensuring a secure delivery location. Unfortunately, MelX Jewellery cannot replace or refund orders that are stolen after delivery.

Customs & Duties: For international orders, customs clearance may be required and can result in additional fees or taxes, depending on the regulations of the destination country. These charges are not covered by MelX Jewellery.

Pre-Orders

Pre-order items will be shipped within 1–2 business days of arriving at our studio.

Orders are processed in the order they are received.

If your order includes both in-stock and pre-order items, the entire order will be shipped once all items are available.

If delays occur, we’ll get in touch with you directly.

Thank you for shopping with us!
For any shipping-related enquiries, please don’t hesitate to contact us at:
📧 hello@melxjewellery.co.nz